Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With tags attached
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In its original packaging
You must also provide a receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
contact@astra4k.com
If your return is accepted, we will send you:
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A return shipping label
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Instructions on how and where to send your package
Returns sent without prior approval will not be accepted.
For any return-related questions, you can always contact us at contact@astra4k.com.
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
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Sale items
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Gift cards
If you have questions about a specific item, please contact us before requesting a return.
Exchanges
The fastest way to get the item you want is to:
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Return the item you currently have
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Once the return is approved, place a new order separately
Refunds
We will notify you once we receive and inspect your return.
If your refund is approved, it will be automatically issued to your original payment method.
Please note that processing times may vary depending on your bank or credit card provider.