Privacy Policy

Brand Name: Astra
Website: https://www.astra4k.com
Support Email: contact@astra4k.com

This Privacy Policy describes how Astra (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.astra4k.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction with the Site.

Purpose of collection:
To load the Site accurately, improve performance, and analyze usage to optimize the Site.

Source of collection:
Collected automatically through cookies, log files, web beacons, tags, and pixels.

Disclosure for a business purpose:
Shared with Shopify, our e-commerce platform provider.

Order Information

Examples of Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection:
To fulfill orders, process payments, arrange shipping, send confirmations and invoices, communicate with customers, screen for fraud, and provide relevant product or marketing communications.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and payment processors, shipping providers, and fulfillment services necessary to complete your order.

Customer Support Information

Examples of Personal Information collected:
Order details, contact information, and any information you choose to provide when contacting support.

Purpose of collection:
To provide customer service and resolve issues.

Source of collection:
Collected directly from you.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill contracts with you.

We may also share your information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Behavioural Advertising

We use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can learn more about targeted advertising here:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-out options:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide updates, promotions, and offers

GDPR (European Economic Area Residents)

If you are a resident of the EEA, we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

Your Rights

You have the right to access, correct, update, port, or request deletion of your Personal Information.

To exercise these rights, contact us at:
contact@astra4k.com

Your data may be processed outside Europe, including in Canada and the United States, in compliance with GDPR safeguards.

Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless you request deletion.

Cookies

We use cookies to improve your browsing experience and provide essential store functionality, analytics, and marketing services.

Cookies used include:

  • Store functionality and checkout

  • Customer login and account management

  • Analytics and performance tracking

Cookies may be session-based or persistent and typically expire between 30 minutes and two years.

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals due to lack of an industry standard.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact Information

For questions, complaints, or data requests, contact us at:

Email: contact@astra4k.com
Mailing Address:
Harald-Peters-Gasse 32
76914 Rathenow
Germany

Last Updated: January 2025

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.